Terms and conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products), services (Services) or digital content (Content) listed on our website (site) to you. Please read these terms and conditions carefully before ordering any Products, Services or Content from our site. You should understand that by ordering any of our Products, Services or Content you agree to be bound by these terms and conditions. In these terms and conditions, we may use the terms “Products”, “Services” and “Content” interchangeably and reference to any one of these terms, shall include the others, where appropriate.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of the purchasing form conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products, Services or Content from our site.
1. INFORMATION ABOUT US is a site operated by PentaSystems Pty Ltd, Registration Number: 1996/000080/07 (hereinafter referred to as “PentaSystems”, “we”, “us”, “our”, “it” or “its”, as appropriate). We are a registered private profit company in South Africa with VAT registration number: VAT # 463 018 7096 and with our principal place of business at Technogym Building Design Quarter District, Fourways, Sandton, South Africa
Our site is only intended for use by people who are either resident in South Africa or are purchasing Products, Services or Content to be delivered in South Africa. We do not accept orders for deliveries to any other countries.
3.1 By placing an order through our site, you warrant and represent to us that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
(c) You are purchasing the Products, Services or Content for your own personal and non-businessuse; and
(d) You are purchasing Products, Services or Content for delivery in South Africa.
3.2 Any personal data that we gather concerning you shall be used only in accordance with our Privacy Policy & General Terms of Use.
4.1 Your order constitutes an offer to us to buy a Product, Service or Content. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your order has been accepted (Order Confirmation). The contract between us (Contract) will only be formed and binding between us, when we send you the Order Confirmation.
4.2 The Contract will relate only to those Products, Services or Content whose dispatch or supply we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products. Services or Content which may have been part of your order unless such Products, Services or Content have been confirmed in a separate Order Confirmation.
5.1 You may cancel the Contract for; (i) a Product at any time within 10 business days, beginning on the day after you received the relevant Product or (ii) Services or Content, at any time within 10 business days after you receive the Order Confirmation unless you have arranged to receive the Services or Content within that time, in which case you may cancel at any time up until you receive the Services or Content (Cancellation Period). In this case, you will receive a full refund of the price paid for the Products, Service or Content in accordance with our refunds policy (set out in clause 9 below).
5.2 To cancel the Contract, you must inform us in writing within the Cancellation Period. Please use one of the methods set out in clause 9.1 below. You must also return any related Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.1 We will agree a delivery date for Products and a start date for Services or Content with you, as relevant, and set these out in the Order Confirmation or otherwise confirm it to you in writing.
6.2 The cost of delivery will be included in the Order Confirmation.
6.3 If our supply of Products, Services or Content is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the Contract and receive a refund for any Products you have paid for but not received.
6.4 Should we be required to store the Products as a result of your inability or unwillingness to take delivery thereof, we will have the right to charge you a daily storage fee, which shall be paid by you, prior to delivery. We shall not be obliged to store the Products for a period exceeding 6 weeks from date of the Order Confirmation and should you not accept delivery within this time period, we may re-sell the Products and any costs and expenses incurred as a result of storage, may be deducted from any payment you have made. The costs of storage shall include removal and/or relocation of the Products from one storage facility to another storage facility and shall be calculated per square metre plus labour and transport costs, if applicable.
6.5 Should you require that the Products be installed by PentaSystems, you warrant that the premises at the delivery address where the Products are to be installed has the required access and that it is fit for purposes of installation. Should we be required to make arrangement to gain access to the premises for purposes of installation or delivery, you shall be liable for all such expenses as well as the normal hourly rate charged by PentaSystems to make the premises accessible, subject to the security regulations of the premises.
6.6 PentaSystems or its preferred supplier, will install the Products at the delivery address and ensure that they are in good working order. Should PentaSystems or its preferred supplier not install the Products, the warranty provided by the manufacturer will fall away, unless otherwise agreed in writing with PentaSystems.
6.7 The terms applicable to accessing Content are set out in Appendix 2 hereto.
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7.3 You shall have no claim of ownership to the Products, or claim for retention, or any lien of whatever nature in respect of the Products, until the purchase price has been paid in full and until such time, the Products shall not attach to any other property, whether moveable or immoveable, so that they accede thereto and you undertake, upon written request to do so, to provide us with a written waiver of accession from any person from whom we may require such waiver.
7.4 If required by us, you shall provide us with a letter from the owner/lessor of the premises where the Products are to be installed to the effect that such owner/lessor is aware of the fact that ownership of the Products vests with PentaSystems and if required, this letter shall be delivered to us before the Products are delivered to you.
7.5 If the Products are required to be stored by PentaSystems as provided for in clause 6.4, the risk of loss or damage thereto shall pass to you from the date they are delivered into storage.
8.1 The price of any Products, Services or Content will be as quoted on our site from time to time, except in cases of obvious error.
8.2 Unless we have explicitly stated otherwise, our prices are exclusive of any applicable VAT and delivery costs, which will be added to the total amount due. If the rate of VAT changes between your order date and the date we supply the Products, Services or Content, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
8.4 Our site contains a large number of Products, Services and Content and it is always possible that, despite our best efforts, some items listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a correct price is less than our stated price, we will charge the lower amount when dispatching the Product or providing the Service or Content to you. If a correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Products, Services or Content, or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Products, Services or Content to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6 Payment for all Products or Services must be by credit or debit card. You can find a full list of the cards that we accept together with any special payment terms (if any) in clause 8.7 below. We will not charge your credit or debit card until we either despatch your order, or we have to store your Products as provided for in clause 6.4.
8.7 Payment must be made in a single instalment, prior to delivery, which can be made as follows: (a) Credit card: using American Express, VISA and Mastercard guaranteed WorldPay. The order will transit through the information systems of WorldPay, which will confirm the validity of the card to
(b) Wire transfer:
Account Holder: PentaSystems (Pty) Ltd
Bank : Nedbank Ltd
Account Number: 1979 396 063
Branch Number: 198 765
Swift code: NEDSZAJJ
8.8 In case of payment by credit card, stipulation of the contract will require confirmation of the economic transaction by PentaSystem’s bank. In case of payment by wire transfer, PentaSystems must receive proof of payment in the form of bank confirmation within 7 days from receipt by you of the Order Confirmation and if such bank confirmation is not received within the above time period, we shall have the right to consider your order null and void and no Contract shall exist between us. Delivery is subject to proof of payment and the time period within which delivery must be effected, shall commence on the date we receive proof of payment to our satisfaction.
9.1 If you would like to cancel the Contract on the basis provided for herein, or return a Product to us, you are requested to email us, using the following contact details and in your email you must quote your Order Confirmation number for our reference purposes. Our contact details for cancellation of your Contract, or return of a Product, are the following:
PentaSystems (Pty) Ltd
Technogym Building
Design Quarter District
Cnr William Nicol Drive and Leslie Rd East
Fourways, Sandton
South Africa
Phone number: 0860 11 12 13 or +27 707 2900
9.2 When you return a Product to us:
(a) because you have cancelled the Contract between us within the Cancellation Period (see clause5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the Product to us and we shall be entitled to deduct such costs from the refund.
(b) for any other reason, we will examine the returned Product and will notify you of your refund viae-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.3 We will usually refund any money received from you using wire transfer.
10.1 You can always end the Contract on the terms provided for herein. Your rights will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:
(a) If what you have bought is faulty or misdescribed you may have a right to end the Contract (or toget the Product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the Contract because of something we have done or have told you, see clause
(c) If you have just changed your mind about the product, see clause 5.
10.2 If you are ending the Contract for a reason set out at (a) to (c) below the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the Products, Service or Content you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the Products may be significantly delayed because of events outsideour control; or
(c) you have a right to end the Contract because of something we have done wrong.
We are under a legal duty to supply Products, Services or Content that are in conformity with this Contract. See the box below for a summary of your key legal rights in relation to the Products, Services or Content. Nothing in these terms will affect your legal rights.

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. Your rights as a consumer of our Products, Services or Content are protected by the Consumer Protection Act, 68 of 2008, as amended (“Act”). This is a short summary of certain of your rights in terms of the Act:
a) We may not unfairly exclude any person or category of persons from accessing any Productsoffered by us on the basis of one or more grounds of unfair discrimination contemplated in
Section 9 of the Constitution;
b) You have a right to restrict unwanted direct marketing and you may refuse to accept anyapproach or communication if such approach or communication is primarily for the purpose of direct marketing to you;
c) You may cancel this Contract resulting from any direct marketing without reason or penalty, bynotice to us in writing, within 5 days after the date on which the Contract was concluded, or the Products were delivered to you. In such event, we must return any payment received from you within 15 business days after receiving your notice of cancellation;
d) If you purchased Products solely on the basis of a description or sample provided by us, theProducts delivered to you must in all material respects and characteristics correspond to that which an ordinary alert consumer would have been entitled to expect based on the description, or on the reasonable examination of the Products;
e) When we tender delivery of any Products, we must on request by you, allow you a reasonableopportunity to examine those Products for the purpose of ascertaining whether you are satisfied that they are of a type and quality reasonably contemplated in the Contract;
f) You have a right to return unsafe or defective Products;
g) You have a right to demand quality service. When we undertake to perform any Services for oron your behalf, you have a right to the timely performance and completion of those Services and the Services should be performed in a manner and quality that persons are generally entitled to expect;
h) You have a right to receive Products that are reasonably suitable for the purposes for whichthey are generally intended, are of good quality, in good working order and free of defects and will be useable and durable for a reasonable period of time;
i) If your Contract is in respect of the supply of Products, there is an implied provision that theproducer or importer, the distributor and retailer each warrant that the Products comply with the requirements and standards contemplated in clause (h) above; and
j Withing 6 months after the delivery of any Products to you, you may return the Products to us without penalty and at our risk and expense, if the Products fail to satisfy the requirements and standards contemplated in clause (h) above.

12.1 Subject to these terms and conditions, we provide the warranties set out in the Warranty Card at Appendix 1.
12.2 The warranties contained within the Warranty Card do not apply to any defect in the Products arising from fair wear and tear, wilful damage or neglect, accident, abnormal storage or working conditions, negligence by you or any third party, if you use the Products in a way that we do not recommend (including but not limited to using the Home Fitness range of the Products in any nonresidential or commercial environment whatsoever), if you fail to follow our oral or written instructions (including but not limited to instructions for installation, mandatory fixing of Products to the ground, maintenance or regular servicing of the Products), or if there is any alteration or repair of the Products carried out without our prior written approval.
12.3 The warranties set out in the Warranty Card do not apply to wires, padding, parts in rubber and plastic.
12.4 Any exchanged parts and products replaced under the Warranty Card will become our property.
12.5 We warrant that any Service that we provide to you will be performed with all reasonable skill and care and in accordance with applicable law.
13.1 If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised in clause 10; and for defective products under the Consumer Protection Act, 68 of 2008.
13.3 If we are providing Services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any preexisting faults or damage to your property that we discover while providing the Services.
13.4 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5 We are not responsible for any damage to property and/or injury to persons as a result of the Products not being used in accordance with the instructions in the user manual or in any other document or warning affixed to the Products, or resulting from use that does not correspond to the contents of the user manual or any other document or warning accompanying the Products.
13.6 We are also not responsible for any damage or injury deriving from use of the Products by individuals whose physical condition or health is inappropriate. You should ensure that all users check beforehand that their physical fitness is compatible with using the Products and carefully read the user manual before using the Products to ensure that they are used correctly.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When new use the words “writing” or “written” in these terms and conditions, this includes emails.
15.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whetherdeclared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions are governed by South African law and you can bring legal proceedings in respect of the Products, Services or Content in the South African courts. By ordering any of our Products, Services or Content, you submit to the jurisdiction of the South African High Court to determine and rule on any matter, relating to your Contract with us.
PentaSystems shall be entitled to cancel the Contract with you immediately and with written notice to you on the occurrence of any one or more of the following events:
20.1 If you fail to make any payment due in terms of the Contract, on due date;
20.2 If you commit any other breach of the Contract and you fail to remedy same within 7 days from the date on which we call upon you in writing to do so;
20.3 If you are a legal person (company or close corporation) and is placed under any order of liquidation or business rescue prior to payment of the purchase price for the Products, Services or Content being made in full according to these terms;
20.4 If the purchaser is an individual (you personally), trust or partnership and if the estate of that individual, trust or any partner is surrendered as insolvent, or if the estate is provisionally or finally sequestrated prior to payment of the full purchase price for the Products, Services or Content being made. 
This Warranty Card is collateral to the PentaSystems Pty Ltd Terms and Conditions of Sale and is expressly incorporated into the Contract.
(i) We warrant new Technogym branded Products to be free of defects in materials and workmanship for a period of two years from the date of installation. During such period any servicing or rectification required due to such defects shall be carried out by us without charge.
a In respect of cardiovascular equipment, the warranty will extend to the following products from the date of installation: a.1 frames for 5 years;
a.2 mechanical, electrical and electronic components for 2 years;
a.3 treadmill belts, treadmill decks, saddles, seats and rubberised materials (e.g.
grip materials and footstraps) for 12 months.
b In respect of resistance equipment the warranty will extend to the following products from the date of installation: b.1 frames for 5 years;
b.2 mechanical components for 2 years;
b.3 rubberised materials and cables for 12 months;
b.4 upholstery for 6 months.
(ii) We warrant all Technogym branded Products refurbished by us (Still Novo) to be free of defects in materials and workmanship for a period of one year from the date of installation. During such period any servicing or rectification required due to such defects shall be carried out by us without charge.
a In respect of cardiovascular equipment the warranty will extend to the following products from the date of installation: a.1 frames for 12 months;
a.2 mechanical, electrical and electronic components for 12 months;
a.3 treadmill belts, treadmill decks, saddles, seats and rubberised materials (e.g. grip materials and footstraps) for 6 months.
b In respect of resistance equipment the warranty will extend to the following products from the date of installation: b.1 frames for 12 months;
b.2 mechanical components for 12 months;
b.3 rubberised materials and cables for 6 months;
b.4 upholstery for 6 months.
(iii) Products in the Home Fitness Line has been designed to facilitate its inclusion and use in domestic environments, therefore the warranty conditions for these Products are automatically void whenever they are placed in non-domestic environments for Public Activities. Such environments shall include but are not limited to fitness centres or similar environments. ‘Public Activities’ means any activity outside of residential use.
(iv) No other conditions or warranties expressed or implied shall apply except in so far as

they are bound by law.
(v) The Products should be serviced regularly. The warranty cover will not extend to the following:
a servicing, modifications or additions to the Products that are carried out by a third party (parties) unauthorised by us in writing;
b defects resulting from misuse; or neglect of; or accident to the Products by you;
c any Products missing a serial number, or with a serial number that has been altered or defaced;
d any Products which have not been kept or operated by you in accordance with our or the manufacturer’s manuals or instructions;
e any Products that have not been kept in a suitable environment with the correct and proper power supplies; or
f any Products that have be moved to a different location or within the same location without our prior written consent, such consent shall not be unreasonably withheld or delayed.

The Content will be provided through an account which will be opened for you during the registration process on the platform used to deliver the selected Content. Access to the platform requires you to activate the account generated by us, which will be communicated to you on the date of activation.
The date of activation of the account on the platform will be the same as the Product delivery date. The duration of the multimedia services (access to the Content) is calculated from the date of activation, and is 39 months.
The activation and maintenance of an account on the platform through which we or its suppliers provide content or services remotely, does not give you any right to receive free updates or upgrades of already-active content and/or applications.
Password and access to the account. You have control of, and access to your data and devices compatible with the platform used to access such data, and are responsible for all activities carried out on the account. To maintain control of the account and prevent anyone else from accessing it (and therefore, accessing personal or special information), you must keep control of the Technogymcompatible devices used to access the Content and must not disclose the password to anyone else, nor the details of the payment method associated with the account. It is your responsibility to update information supplied in relation to the subscription, and to make sure that the details are upto-date and accurate. We may close or suspend access to the Content in order to protect you, us, our partners, or any third party, from identity theft or other fraudulent activity.
The account used to deliver the services remotely and/or the multimedia content will be managed in accordance with the terms and conditions of use and privacy policy on the platform accessible at language=en-GB , which you are required to accept on first access to the account activated by us.
When purchasing a subscription to the Content and/or to the multimedia services, you may access the Content provided by us for the compatible Product. The Content can only be viewed and accessed from the compatible Product, located within a domestic environment. The Content can be accessed from the same compatible Product for up to a maximum of 4 personal accounts.
At the end of the subscription period indicated in the purchase offer and order confirmation, the subscription will automatically be renewed on a monthly basis at the rate in force at the time of renewal, unless it is terminated, and in cases permitted by law. Renewal of the subscription is not included in the financed offer and it will be subject to the general terms and conditions for Technogym live.
Specific information about the active subscription on the user’s account can be found in the dedicated section in the Account area.
Conditions and restrictions on use. Children can only access the Content under the supervision of an adult. The Content may only be used by persons of sound and robust constitution. Subject to these terms and conditions, we decline all liability for any injury or damage deriving from the user’s state of health. We do not provide medical services and are not responsible for checking the user’s state of health.
The Content is exclusively intended for personal use and not for commercial use. It may not be circulated outside of the domestic environment. The subscription only gives a limited right of access to the Content and is non-exclusive and non-transferable. Except for the foregoing, no other right, title or interest is transferred by virtue of these terms and conditions. The service relating to availability of the Content may not be used in public.
The Content shall primarily be accessed from the country in which the service was activated and only in geographical areas where the service is active, and where Technogym has the rights and technology available to offer the Content. The Content may therefore vary from time to time, depending on the geographical area. The Content may be accessed with a single device; however, it may be accessed with multiple personal accounts, up to a maximum of 4.
Use of the Content including all the associated functions and functionalities, is only permitted in accordance with the applicable laws, regulations and standards, and with any other limitation on the use of the service or content. The Content and any material purchased or used through the compatible Technogym® product may not be kept, reproduced, distributed, modified, exhibited, published, granted under licence or utilised to generate derived works to be offered for sale or otherwise utilised. The protections on the Content may not be evaded, removed, altered, deactivated, impaired or blocked; the use of robots, spiders, scrapers or other automated tools to access the Content and/or the related service, is prohibited; the decompilation, reverse engineering or de-assembly of any software or other product/work/process accessible through the service that makes the Content available, is prohibited; the insertion of any code or product or manipulation of the Content or the utilisation of any data mining method, data harvesting or extraction method, is prohibited. Users are strictly prohibited from uploading, posting, sending by email or otherwise transmitting any material that is designed to interrupt, destroy or limit the functionality of any software, hardware or telecommunications terminal associated to the Content and/or to the service, including viruses and any other code, file or program. Technogym may limit or interrupt the use of the Content in the event that these terms and conditions are breached, or if the service is used illegally or fraudulently.
The display quality of the Content may be influenced by a series of factors such as geographical location, available bandwidth, or Internet connection speed. All costs of accessing the Internet will be payable by the user. Users are asked to check with their Internet service provider, regarding the amount debited for the consumption of data. The time required to start viewing the Content may vary depending on a series of factors, including geographical location, available bandwidth and the selected content.
When subscribing to the Content you agree to automatically receive updates of our software and that of third parties.
Online communications. All information about the account (such as payment authorisations, invoices, password changes, changes to form of payment, confirmations or notifications) will only be sent in electronic format, to the email address used at the time of registration on the account.