Internet of Things for hotel travellers
Bringing the experience of home automation into the world of the hotel industry, and doing it well, presents a number of challenges related to cost, infrastructure and security. Currently, there are definitely a minimum percentage of structures that can provide their customers with technologies that go beyond digital keys, thermostats activated by sensors and a Wi-Fi network often not even so fast, but you can even count on the fingers of a hand companies who are trying to make a real conversion to a single control system through Internet of Things platforms.
The Accor chain, on the other hand, has begun to use the MyWebValet platform in its Paris facilities, which allows you to contact the front desk or room service via a tablet: alongside your app, through which you can obtain travel advice and accumulate loyalty programme points, the company plans to equip its hotels, approximately by 2030, with rooms where no device is needed, thanks to the presence of interactive surfaces inside each one.
A virtual concierge
And, in addition, opt for a loyalty program and a targeted customization of many of the services offered by informing in real time the staff of each specific need. "Imagine a world in which the room knows you and you know your room," said Nassetta, "Imagine a world in which you enter and the TV tells you, "How is it, John? We’ve enjoyed of seeing you", everything you like or need has already been preloaded and the only thing you need for all this is in the palm of your hand". Still without the voice activation function, Connected Room has been designed to implement its functions over time thanks to the collaboration with renowned brands in the industry.