The new online platform designed by customers for customers.
“All of my management information in the cloud wherever I want it, whenever I need it".
I can manage all of my service touch points from one location.
In this area you can fill out the form and send in your request, then monitor the status of your orders in real time
In this area you can view your open requests, like orders, cases and jobs, in real time. You can also download service reports as PDF files.
You can easily check on the level of service. For example, you can view time to service, agreed response time and job executed with a specific time period. Then it's possible to narrow information down to serial numbers.
The platform allows you to monitoring activities and visualize your job details at any time: facility, jobs, total number of products and more.
It is simple to see how many warranties on the equipment are about to expire or fall outside the contract terms. You can also see the coverage status of your products 36 months from now. These activities allow you to monitor current and future warranties or contract entitlements for your products. And you can check the equipment to be installed each year...all this in just one click.
Are you a Global or a Global Plus service contract customer with a valid Technogym E-Services account? Login here.
Are you a Global or a Global Plus service contract who would like to set up a valid Technogym E-Services account? Simply contact us requesting an account and we will set this up for you.
Are you a Global or a Global Plus service contract customer with a login to the previous version of TG Direct? Login to Technogym Direct.