Technogym 0H000791AA

Member journey to member success - improve business performance

Member journey to member success - improve business performance

  • During this workshop we discuss and explore the member journey including the key components and steps in defining the journey. Using discussions and examples we explore how to adapt and enhance the member journey to improve business performance.
    A workshop based session exploring the importance of the member journey. Using your own facility, industry knowledge as well as live examples, we explore how to adapt and reinvent your member journey to improve business performance. What are the key components of a member journey? What works best for your members? What is achievable? What needs improving? How can you improve? How can you implement successful changes? The session is a great health check of your current process to ensure you are fully meeting your members’ needs.

    Session Objectives
  • Discuss and understand the key themes of wellness and coaching
  • Explore and outline what are the key success components of coaching
  • The importance of communication in coaching through verbal and non-verbal
  • Understand how to use verbal and non-verbal communication in a way that encourages lifestyle behaviour change
  • Understand the importance of members aspirations and the relevance of exercise, lifestyle, physical activity and healthy eating for coaching
  • Demonstrate practical application of communication and finding member aspirations
  • Method of Learning
  • Theory and explanation
  • Practical demonstration
  • Practical based scenarios
    • Theory and explanation
    • Practical demonstration
    • Practical based scenarios
    • Discuss and understand the key themes of wellness and coaching
    • Explore and outline what are the key success components of coaching
    • The importance of communication in coaching through verbal and non-verbal
    • Understand how to use verbal and non-verbal communication in a way that encourages lifestyle behaviour change
    • Understand the importance of members aspirations and the relevance of exercise, lifestyle, physical activity and healthy eating for coaching
    • Demonstrate practical application of communication and finding member aspirations