The job description is a document that formalizes and highlights functions and tasks of a company’s personnel.
This does not mean that a fitness centre is free of any form of written regulation. However, it must be clear that job descriptions and regulations are different documents, with distinct contents and purposes. In fact, while a regulation is limited to indicating what has to be done or not to be done, a job description outlines instead the sphere of action for each staff member, indicating the boundaries of his/her responsibilities and referring the details of how to carry out their actions to specific operating procedures. While it is possible for a job description to incorporate the regulation, the opposite cannot be true.
What should a job description look like?
Therefore, the first suggestion on the characteristics of a job description is to provide a first common part to everybody and one where everyone can instead find information about their own role. Useful information to the whole organization can concern the general company structure, the names of those in charge of the various roles, their company contact details and other useful numbers to contact for emergencies and extraordinary interventions.
Tips for an effective job description
What should I do? Who should I ask? What can I do? How often do I have to do it? What are my other responsibilities? An effective job description can answer these questions immediately
In order to be able to respond to the employee "autonomously", the job description must be expressed in a simple and clear manner for everyone. Furthermore, it must not leave any room for interpretation for the employee; in other words, it must be "complete". In order for the job description to be autonomous and complete, it is advisable that - when inserting a new resource or sharing the new job description - the person who wrote it will be available to read or modify the document together with each collaborator involved.
Finally, the job description needs continuous updating and revision, in order to keep it relevant and up to date. In fact, an outdated job description would only risk creating situations of conflict between those still putting its guidelines into practice and those aware of its shortcomings.