Communicate with your customers
Explaining to customers how diverse and comprehensive your range of services is can be critical to your success. Imagine how much easier things would be if you could get the right message on the display of the treadmill or bike they use every day. Dozens of screens turned into opportunities to talk to your members.
What if you could also listen to their opinions and anticipate their needs? What if they could have their say on your offering, and let you know if it’s what they really need? Well, now you can, in just a couple of clicks with mywellness COMMUNICATOR app.
Promote your services
Keep your members informed about classes, services and special offers. The UNITY interface becomes your best ally when it comes to letting members know about the Omnia Class starting next week or involving them in the new Skillrow Challenge. Increase adoption of your services by pushing the messages you really want them to read!
Customer satisfaction survey
It sometimes isn’t easy to know what your members think about your services. That’s where surveys come in. What better time to ask for feedback, than when captive, in your four walls on a bike or whilst walking on a treadmill? Analyse successful questionnaires to understand if you are meeting the needs of customers with your current offering. Use the intelligence to adjust and scale your offering accordingly, to consolidate long and short term success.
MYWELLNESS COMMUNICATOR APP'S BENEFITS
- Make closer contact with customers and obtain a deeper insight into their preferences and needs using surveys
- Reach clients in a way that feels
comfortable to them during their workout.
- Raise awareness of your latest classes, promotions and events
- Understand what your members think about their training experience and react based on intelligence collected.
- Optimise your services based on data
- Keep informed about other activities in the facility, understand what time the next class will be held and be notified of new additions that will improve your experience
- Provide anonymous feedback through digital questionnaires.
The power of building a successful relationship
Continuous communication is a key pillar for customer success, particularly inside our ever changing industry. The COMMUNICATOR app helps you deliver the right message to your members, ensuring you can constantly adapt and improve the offering and services provided. All within a non-intrusive and engaging digital solution.
Want to know why COMMUNICATOR Professional App gives you the best training experience?
Request your Technogym catalogue