Local service operation

So close to me!

The Australian service team offers a fast and reliable service for your peace of mind, with its after Sales structure made of:

  • 36 Certified technicians
  • 2 Call Center agents
  • 3 Regional Service Managers
  • 1.5M£ In-country spare parts stock

Technogym Performance

  • 30 Sec. phone response time
  • 55 Hours time to service
  • 90% First time fix rate
  • How to request onsite repair:
    To report a fault with your Technogym equipment, please log in to the Customer
    Portal or contact our Service Support team by email or telephone. Please provide
    us with your customer number, the equipment Type or Model, Serial
    Number and a full description of the fault to help us respond to your request
    quickly. Photographs may also help us with identifying the nature of the fault your
    equipment has experienced.
  • How to order spare parts:
    To order spare parts for your Technogym equipment, please contact our Service
    Support team by email, telephone or Fax. Please provide us with your customer
    number, the equipment Type or Model, Serial Number and Spare Part
    number (if known). Photographs may also help us with identifying the exact parts
    that you require.
  • Service Contracts:
    For all enquiries relating to Service Contracts, please contact our Contracts team.
    Our Contracts Advisors will be pleased to provide more information on the full range
    of service contracts we are able to offer, to give you peace of mind and the ability
    to keep your Technogym equipment in full running order.E-mail: aus.service@technogym.com
    Telephone: 02 8883 0172
    Fax: 02 9672 6410
    Operating hours: 08:30 - 17:00