The new online platform designed by customers for customers.
“All of my management information in the cloud wherever I want it, whenever I need it".
I can manage all of my service touch points from one location.
In this area you can send your request by filling out the form and monitor the status of your orders in real time.
In this area you can view your open requests in real time as orders, cases and jobs. You can also download a service report as a PDF file.
You can easily view service performance over time. For example, view your last 12 months of service history by time to service, agreed response time or job executed, then drill information down to serial numbers for more detail.
Thanks to monitoring activities, you can always visualize your job details by facility, jobs and total number of products.
View how many products are going out of warranty or out of contract, and visualize what your total product coverage will be 36 months from now. Monitor the current and future warranty or contract entitlement of your products, then check on equipment installed every year…all in one click.
Are you a Global or a Global Plus service contract customer with a valid Online Customer Portal account? Login here.
Are you a Global or a Global Plus service contract who would like to set up a valid Online Customer Portal account? Simply contact us requesting an account and we will set this up for you.