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Global

Our values
Our values

“I take care of my business, Technogym preserve their value over time.“
Just as the best products work to attract new members, Technogym® After Sales Service works to keep the best products up and running to preserve its value over time. The main benefits are:

  • Allows your staff to focus on member’s needs
  • Allows your members to train more effectively
  • Maximizes your ROI and member retention

Global structure
Global structure

"The best products supported by the best service."
You can count on a worldwide infrastructure of 1,000 Technogym® After Sales professionals dedicated to delivering fast and efficient service and minimizing equipment downtime.

  • 700 Certified Field Service Technicians
  • 300 Specialized staff on hotlines and in the back office
  • 50 HQ staff in Training, Quality and Product support
  • 15,000 hours of classroom training and e-learning
  • 600 detailed spare part diagrams

Our performance
Our performance

"Not just promises, but numbers I trust."
Technogym believes clarity and transparency are key values when entering into long term partnership. Technogym make their 2014 worldwide statistics public:

  • 35 hours Time to Service
  • 93% First Time Fix Rate
  • 30M$ Value of localized Spare Parts stock
  • 15,000 customers with an active service contract
  • 200,000 products with an active service contract

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Technogym performance on your equipment

Why choose Technogym
Why choose Technogym

"Why let anyone else work on my Technogym products?"
Protect your investment by using only official Technogym After Sales services:

  • Genuine parts with 1 year warranty
  • Certified field service technicians
  • Complete tracking of service history from day 1
  • Certified Software updates
  • Manufacturer supplied tooling
  • Integration of assets into online reporting tool
  • Manufacture goodwill
  • Technical support from factory
  • Bespoke service plans available

Local

Local service
Local service

"I can count on Technogym 24/7!"
Technogym After Sales service gives customers what they need whenever and however they want it.

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Local service West Coast
Local service West Coast

I can count on Technogym 24/7!
Technogym After Sales service gives customers what they need to succeed at their fingertips.

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Local service Central
Local service Central

I can count on Technogym 24/7!
Technogym After Sales service gives customers what they need to succeed at their fingertips.

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Local service East Coast
Local service East Coast

I can count on Technogym 24/7!
Technogym After Sales service gives customers what they need to succeed at their fingertips.

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Local service Canada
Local service Canada

I can count on Technogym 24/7!
Technogym After Sales service gives customers what they need to succeed at their fingertips.

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E-service

Technogym E-Services

“Keeping an eye on my equipment just got easier.”
In a quick and easy-to-use format where you can:
create and follow the status of:

  • SERVICE ACTIVITIES
  • SERVICE PERFORMANCE METRICS
  • Monitor and manage EQUIPMENT STATUS
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Contract

Our service contracts
Our service contracts

"I want Peace of Mind."

Technogym protect your investment by extending the benefits of our factory warranty.

  • Increase equipment uptime
  • Extend the life of your equipment
  • Protect the value of your investment
  • Improve financial planning
  • Reduce in-house maintenance staff
  • Know service cost in advance

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High standard of functionality and availability.
High standard of functionality and availability.

Global coverage suits the professional customer who wants to offer
the highest degree of functionality while also expecting premium
performance from the equipment at all times. With Global coverage in
place you can minimize purchase orders, budget approvals and
invoice management: your fee is fixed for the duration of the contract.

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Total peace of mind
Total peace of mind

Global Plus is an all-inclusive service contract for the professional
customer who wants to maintain the highest degree of functionality
while also protecting their investment.
With Global Plus cover you can forget about purchase orders for
repairs, budget approvals and invoice management: your fee is fixed
for the duration of the contract.

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Maintain equipment performance at all times
Maintain equipment performance at all times

This program is for the professional customer who wants periodic preventative maintenance and a full engineer’s report detailing all recommended works.

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Manuals

Manuals and documents
Manuals and documents

This section contains user manuals and documents related to Technogym products. This section contains user manuals and documents related to Technogym products.

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