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Technical Support Services

For lasting performance, safety and reliability.

At Technogym our goal is to help your business succeed. We believe in comprehensive, prompt service from day one to help your facility run smoothly. Our Technical Support team is on hand at all times to help you get the best out of your equipment.

Choosing Technogym means joining thousands of satisfied customers all over the world who not only bought a product, but also became part of a sophisticated service network.

Our Vision: superior service from day one

We strive for on day, on time delivery and an on site technician manages the installation team to ensure equipment set-up meets the expectations of your facility.

Extra labor is scheduled for all installations and installation summary reports track performance to help us meet and maintain our satisfaction guarantee.


Technogym offers outstanding warranty on all product lines - typical warranty includes 2 years parts, 1 year labor. Technogym also offers warranty extension options. With warranty we provide a 48 hour on site response time.

Technical Support: round the clock support

With over 150 service providers across the US and Canada, an in-house call center staffed with experienced technicians, and 24 hour online support, our service team has the tools to keep your facility operating smoothly. Our standard call back time is 24 hours and on site warranty support arrives within 48 hours.

Technogym Direct

A unique and complete Website for service contract customers, allowing them round-the-clock contact with Technogym 7 days a week. Learn more

Our call center is open Monday to Friday from 7:00 a.m. to 5:00 p.m. P.S.T. A team of expertly trained technicians are available to assist your needs, from trouble shooting to spare parts orders, to installation support and more.

Our technicians are reachable by email to provide a quick, efficient response. For faster and more effective service, include product model and serial number information.

Service Providers

We have over 150 service providers that have undergone rigorous training with all Technogym product lines. Our providers are available to be on site for warranty repairs within 48 hours.

Training for maintenance engineers
Technogym engineers can be made available to train your maintenance staff in the servicing of your specific equipment range.