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Frequently Asked Questions

How long do treadmill belts last?

Under optimal maintenance conditions, with a clean deck and verification that the belt is centered, our belts last from 20,000 to 30,000 km.

Where is the serial number on the equipment?

The equipment serial number is printed on a silver label that is connected both to the frame and to the protective covers on the machine. This label may be found in various positions on different machines, but for pieces of equipment that require electrical power, it's generally located near the power cord.

A copy of this label is also attached to the compliance certificate for the product.

How can I check the usage data for my machine?

Every type of machine has a section dedicated to the user providing information about itself.

How can I get a manual?

Ask for one from the technical call center.

Is there a standard contract with the purchase of the equipment?

No. You can decide which contract meets your needs. Contact technical customer support for more information.

What do I need to do to validate the warranty?

Give the serial number of the machine to the technical call center.

Can I extend the warranty?

Yes, one additional year at the end of the two years in the normal warranty (1 in the case of used Wellness System™ equipment).